CCW Europe Digital is an online community and research hub of more than 150,000 professionals.Created as a partner of the Customer Contact Week Digital community, this chapter responded to our members call for insights on the growing customer management challenges and opportunities unique to the European market.

CCW Europe provides the customer contact community with:

• In-depth research helping you to overcome specific challenges facing customer contact professionals across Europe.
• Thought-leading interviews with senior customer contact executives from leading European brands, sharing insights on their customer operations.
• Webinars and online events featuring key European case studies and presentations that will help you deliver market-leading omni-channel customer service and digital experiences.
• Comprehensive analysis of how you can harness the latest technology in automation, analytics and more to ensure your business is at the cusp of innovation.
• Networking opportunities across our engaged European community to help you to build a powerful network of like-minded professionals.