The All-Stars Panel: The future of contact centre technology

The All-Stars Panel: The future of contact centre technology

View key insights from this year's CCW Europe 2020 All Stars Panel on the The future of contact centre technology. At a time where the industry must shift to meet consumers evolving exceptions we explore what will be the key game changers for customer contact in the next five years and how COVID-19 has shown to reshape the industry landscape. landscape?

Hear insights from:

  • Gabriele Masili - Chief Technology Officer, Customer Experience & Success, Microsoft
  • Becky Ploeger - Global Head of Reservations & Customer Care, Hilton
  • Jagrit Malhotra - General Manager, Clarabridge
  • Ed Creasey - Director of Pre Sales, Calabrio

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