Welcome to In Conversation with CCW Europe Digital! 5+ new episodes released 7th November. 

Download your copy of the 2023 agenda for the full speaker faculty and session outlines >> 

This quarter's theme is focused on the challenge of keeping pace with change & going the extra mile to achieve customer loyalty and advocacy, as we air 5+ unique discussions and learn practical insights.

We look forward to hearing from our expert customer management leaders as they delve into the industry's critical trending topics including:

• INCREASING LOYALTY & ADVOCACY: Going the extra mile for customers to not only retain but increase retention and harness true brand advocates.
• CUSTOMER VULNERABILITY: Identifying and acting quickly with compassion in response to customers in vulnerable situations to maintain strong relationships with those in most urgent need of close support.
• LEADERSHIP: Driving motivation and autonomy internally to improve employee experience and achieve business goals, transferring into a brilliant customer experience.
• GENERATIVE AI: Demystifying the complex nature of generative AI in simple terms and unpicking use cases to understand practical applications we can apply to drive great customer experiences.
• PACE OF TRANSFORMATION: Prioritising doing the basics well within a legacy set up to keep up with the quickly changing technological environment.
• OMNICHANNEL BRAND PRESENCE: Being present for your customers wherever they’d like to meet you across all channels.

Download your copy of the agenda here for more details >>