Composing your perfect contact centre communications is complex. If you’re responsible for your tech stack, you’re probably staring at a pile of challenges—like connecting conversational AI to SIP, voice bioauthentication to CCaaS - all in the cloud, and often needing to scale globally. But you can’t get there without a strong foundation.

In this session, find out how the Global 2000 are achieving composability, resilience, and simplicity with a plug-and-play approach made possible for the cloud, on-prem, and everywhere in between. Plus, we’ll look at companies like Uber and Aircall, to see how they’ve scaled their contact centres globally to achieve superior CX.

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