When it comes to great customer experience, the ingredients are inevitably the same, but it’s the recipe that makes all the difference.

Bringing a wealth of experience and insight to our next conversation, Andrew Clayton from Close Brothers joins us to share how to shape a vision for customer care, embed customer centricity, achieve buy-in from leadership and the change management tools you need for the successful delivery of CX in any organisation.

By building your customer commitment North Star, any business can navigate disruption, mergers and acquisitions, personnel changes and much more whilst keeping outstanding service a constant.

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