Accelerating Innovation in 2022 - Learning from Retail CX Leading The Way

Accelerating Innovation in 2022 - Learning from Retail CX Leading The Way

As technological innovations and digital transformations continue to shape the future of customer-facing strategies, how can we prepare for the challenges and opportunities of 2022 and beyond? 

Retail is an industry that has been at the core of change throughout the past 18 months, and in hand has accelerated traction in digital transformation and customer interactions

This disruption has shone a spotlight on retail as an industry at the pinnacle of innovation, download this insightful piece from CCW Europe Digital for more on:

  • Centralizing data and leveraging it effectively
  • Shaping the customer journey and delivering omni channel engagement
  • Bringing the digital experience to all channels cohesively
  • CX leaders top priorities for 2022

With industry respondents stating a focus to improve targeting in outreach and engagement (56%) and to map the customer journey (54%), there is a clear blueprint to these businesses development in 2022 using their customer data platforms to reach new heights.

Ensure that your company harnesses the potential that this innovation holds by learning from other customer facing leaders in this insightful piece reaping the benefits from the innovations in the retail sector.


"An ideal environment is one in which the same level of personalized service that is available online is also available in the store, via mobile app, and at contact centers"


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