Recently, as 79% of companies admitted that COVID-19 increased the budget for digital transformation, there's simply no time to waste, businesses must innovate and adapt to retain competitive advantage.
Join us for the CCW Europe Winter Forum 2021 (23-24 February Virtual Summit, 5th March Exclusive Access Day), as we welcome CX market leaders to share leading insights on cost-effective CX automation, omni-channel optimisation and advanced analytics.
Download the agenda here for full event details, including:
We are bringing CX and Customer Contact business leaders together as a community NOW through CCW Virtual Interactive Discussion Groups so you are able to learn from one another, debate with one another, and find the best ways forward for your organisation in this environment of unprecedented disruption and change.
The Virtual Interactive Discussion Groups are exclusively for Customer Experience and Contact leaders from across Europe to discuss short and long term customer contact strategies, tactics and technology to adapt, overcome and improvise in the wake of business upheaval. Free to attend for business leaders who fit the participant criteria, this interactive, online platform allows you to have face to face discussions with your peers.
CCW Europe is a two week virtual experience which will bring together an exclusive community of CX and Customer Contact professionals together in an interactive, informative, groundbreaking virtual summit. Take a look at how you can position yourself as a market leader, network onnline and generate leads at the virtual event.
Your contact center is mission critical to your business. Any downtime directly impacts your bottom line and, more importantly, affects your customers’ ability to reach out to your company. When disruption happens, customers need to be able to connect with you.
You need the ability to deploy and support your workforce in any location with the ease of a laptop and internet connection, scale your team and call volume at a moment’s notice, and assure your customers, teams, and partners that business continues despite the disruption. Companies who do this well are those who use cloud-based solutions, have a solid business continuity plan, and have prepared their employees to respond to disruption with calm confidence. Whether it occurs due to power outages, natural disasters, fires, pandemics, sudden surges in call volume, or any other situation out of your control, disruption happens without warning and can require you to quickly pivot to continuity response mode. Keeping your employees safe is your first priority, and supporting your customers is next.
Here’s how to keep your contact center up when the world goes down. Download to read the full article.
Zevas Case Study
Company Profile: Leading provider of outsourced (our site) and insource (client site) customer contact solutions for companies.
Industry: Business Process Outsourcer Website zevas.com
Challenges
• Slow on premises system
• Inability to scale
• Limited by hardware restrictions
Benefits
• Flexibility with a cloud based solution
• Global expansion with scalability
• Ability for agents to work from anywhere
Download the case study to find out more
This white paper is designed to help you evaluate how the Five9 Intelligent Cloud Contact Center can help maintain and fit into your current or developing business continuity plan. After reading this, you will have an understanding of how Five9 delivers the most trusted and reliable cloud contact center in the industry
Submit your details below to request an invitation to attend the CCW Europe Executive Engagement Day.
This Customer Contact Content Hub contains key insights to provide your business with practical takeaways to implement and elevate your strategy. Hear from customer contact leaders from within leading organisations across Europe in this exclusive interviews below:
In the lead up to Customer Contact Week Europe, we explore how chatbot technology is prompting us to reimagine the future of the customer service agent and, with insight from the CCW Market Study and Dr. Nicola Millard, Head of Customer Insights & Futures at BT, reveal how industry leaders are preparing for the next stage of this digital journey.
Championing a culture of diversity and inclusion is a critical part of your organisation. This can contribute to the creation of exceptionable and valued customer service experiences, explore these insights in the piece below to ensure these key approaches are present in your business.
Download these insights here >>