CCW Europe Executive Day

Tapping into the connected-customer through technology, personalization and innovation (Invite-Only)

The connected customer. The vast majority of contact centres will have them, most can identify them, and you may even be one yourself. But are we fully meeting, let alone exceeding their expectations?

Connected customers have grown in numbers since the pandemic. Technology, personalisation and innovation is second-nature to these consumers, and they are famously difficult to please.

Yet despite their digital savviness, even the most leading-edge technology strategy can only be effective when aligned with the end-user needs. At many points over the past 18 months, we’ve had no choice but to be laser-focused on technology to carry us over roadblocks. Now, as we look to re-establish operational excellence and keep customers engaged, businesses are needing to firmly apply their customer-lens, and be journey-led in CX strategy.

Join the discussion at the CCW Executive Engagement Day, as we discuss what you’ll need in your toolbox to show-up and deliver the gold standard for your customers.