This Customer Contact Content Hub contains key insights to provide your business with practical takeaways to implement and elevate your strategy. Hear from customer contact leaders from within leading organisations across Europe in this exclusive interviews below:

• How Audible is Creating a 'Culture of Listening' with insight from Tom Vickers, UK Customer Service Country Manager, Audible
• How Diversity is Helping Businesses Deliver Great Customer Service with insight from Helen Gillett, Managing Director, Affinity for Business and Petra Mengelt, Head of B2B Business Relations, Mash Group Plc
• How Chatbots are Driving Vodafone’s Omni-Channel Customer Experience with insight from Kevin Knowles, Head of Contact Automation, Vodafone Group

Download these insights below!