Danny Dario Winandy

Head of Customer Sales & Service Carlsberg

Agenda - Thursday 4th November (All times GMT)

2:55 PM Panel Discussion - The Transformational Journey Toward the 'Connected Customer'

·        How to create an omni-channel customer journey that truly reflect the connected customers’ expectations in speed, simplicity, authenticity and personalisation

·        Discuss how we define success in the new age of customer contact – how do we monitor, attach KPI’s and measure the intangible results of CX?

·        Progress from a traditional ‘call centre’ to a 360° support function for both customers and the business

Check out the incredible speaker line-up to see who will be joining Danny.

Download The Latest Agenda

In Partnership With :

CCW Digital EU

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk

Iqpc Icon

©2024 IQPC. All rights reserved.