Ensuring business continuity in EMEA in the new normal: NHS and Test & Trace – A genuine success story

In this session, we discussed the impact of the current pandemic situation on a globally operating business. Hear how as things changed rapidly, the Outsourcer had to keep up with its customers' demands and secure a seamless service.

Focusing on:

• How did they deliver customer service pre-COVID
• How did the situation impact their business and how did they secure business continuity
• What is coming next?
• Learn more about trends in the markets; changes in business strategies and a new normal for customer service post- COVID

Featuring: Thomas John - VP Channels - EMEA, Five9 Ron Moody - CEO, Connect Assist