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        <pubDate>Sun, 05 Apr 2026 18:36:51 +0000</pubDate>
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                <title><![CDATA[The Path to Omnichannel Customer Engagement]]></title>
                <link>https://europe.customercontactweekdigital.com/customer-experience/market-studies/the-path-to-omnichannel-customer-engagement-2?utm_medium=RSS</link>
                <description><![CDATA[ For nigh on two decades, driving omnichannel excellence has been the prevailing mandate in customer strategy. We unpack where brands stand today. ]]></description>
                <author><![CDATA[ simon.hall@iqpc.co.uk (Simon Hall) ]]></author>
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                <pubDate>Mon, 23 Mar 2026 17:12:48 +0000</pubDate>
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