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        <pubDate>Sun, 05 Apr 2026 18:31:41 +0000</pubDate>
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                <title><![CDATA[How Adidas is Personalising CX at Scale]]></title>
                <link>https://europe.customercontactweekdigital.com/customer-experience/interviews/thinking-global-acting-local-how-adidas-is-personalising-cx-at-scale?utm_medium=RSS</link>
                <description><![CDATA[ Adidas' Global Digital Product Director Stijn Bannier explores the brand's digital and cultural transformation within the customer service function. ]]></description>
                <author><![CDATA[ test@test.com (CCW Europe Digital) ]]></author>
                <guid>https://europe.customercontactweekdigital.com/customer-experience/interviews/thinking-global-acting-local-how-adidas-is-personalising-cx-at-scale?utm_medium=RSS</guid>
                <pubDate>Thu, 15 Jan 2026 18:20:10 +0000</pubDate>
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                <title><![CDATA[The Future of Leadership: Adapting to AI and Innovation]]></title>
                <link>https://europe.customercontactweekdigital.com/customer-experience/interviews/the-future-of-leadership-adapting-to-ai-and-innovation?utm_medium=RSS</link>
                <description><![CDATA[ Renowned thinker, global keynote speaker, and best-selling author Terence Mauri speaks to us about the pillars of successful leadership, AI, and innovation. ]]></description>
                <author><![CDATA[ test@test.com (CCW Europe Digital) ]]></author>
                <guid>https://europe.customercontactweekdigital.com/customer-experience/interviews/the-future-of-leadership-adapting-to-ai-and-innovation?utm_medium=RSS</guid>
                <pubDate>Wed, 21 May 2025 09:34:12 +0000</pubDate>
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                <title><![CDATA[How to Turn Customer Dissatisfaction into Business Opportunities]]></title>
                <link>https://europe.customercontactweekdigital.com/customer-experience/interviews/mastering-complaint-management-how-to-turn-customer-dissatisfaction-into-business-opportunities?utm_medium=RSS</link>
                <description><![CDATA[ BT Group’s Head of Complaints Operations, discusses a range of topics, including her Abusive Customer Programme and customer dissatisfaction. ]]></description>
                <author><![CDATA[ test@test.com (CCW Europe Digital) ]]></author>
                <guid>https://europe.customercontactweekdigital.com/customer-experience/interviews/mastering-complaint-management-how-to-turn-customer-dissatisfaction-into-business-opportunities?utm_medium=RSS</guid>
                <pubDate>Fri, 27 Jun 2025 15:35:37 +0000</pubDate>
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                <title><![CDATA[Navigating Growth: Air Up’s Strategy for Customer-Centric Success]]></title>
                <link>https://europe.customercontactweekdigital.com/customer-experience/interviews/navigating-exponential-growth-air-ups-strategy-for-customer-centric-success?utm_medium=RSS</link>
                <description><![CDATA[ Driving Customer-Centric Success: Air Up’s Growth Strategy ]]></description>
                <author><![CDATA[ test@test.com (CCW Europe Digital) ]]></author>
                <guid>https://europe.customercontactweekdigital.com/customer-experience/interviews/navigating-exponential-growth-air-ups-strategy-for-customer-centric-success?utm_medium=RSS</guid>
                <pubDate>Wed, 21 May 2025 09:31:39 +0000</pubDate>
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                    <item>
                <title><![CDATA[A Blueprint for Building a Digital-First Culture]]></title>
                <link>https://europe.customercontactweekdigital.com/customer-experience/interviews/a-blueprint-for-building-a-digital-first-culture?utm_medium=RSS</link>
                <description><![CDATA[ Joanne Kennedy from Sanofi talks about how to prevent digital fatigue and how to create psychological safety and a digital-first culture. ]]></description>
                <author><![CDATA[ test@test.com (CCW Europe Digital) ]]></author>
                <guid>https://europe.customercontactweekdigital.com/customer-experience/interviews/a-blueprint-for-building-a-digital-first-culture?utm_medium=RSS</guid>
                <pubDate>Mon, 08 Sep 2025 17:06:32 +0000</pubDate>
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                <title><![CDATA[Beyond Borders: Managing Global Customer Experiences at Lufthansa]]></title>
                <link>https://europe.customercontactweekdigital.com/customer-experience/interviews/beyond-borders-managing-global-customer-experiences-at-lufthansa-group?utm_medium=RSS</link>
                <description><![CDATA[ Heike Birlenbach speaks to us about customer experience at Lufthansa Group, offering insights into global leadership, brand loyalty and more. ]]></description>
                <author><![CDATA[ test@test.com (CCW Europe Digital) ]]></author>
                <guid>https://europe.customercontactweekdigital.com/customer-experience/interviews/beyond-borders-managing-global-customer-experiences-at-lufthansa-group?utm_medium=RSS</guid>
                <pubDate>Tue, 20 May 2025 11:07:32 +0000</pubDate>
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                <title><![CDATA[How Virgin Media O2 is Staying Ahead of Industry Trends]]></title>
                <link>https://europe.customercontactweekdigital.com/tools-technologies/interviews/view-from-the-boardroom-virgin-media-o2?utm_medium=RSS</link>
                <description><![CDATA[ Ant Morse, Director of Innovation at Virgin Media O2, discusses the future of innovation and its impact on customer experience. ]]></description>
                <author><![CDATA[ test@test.com (CCW Europe Digital) ]]></author>
                <guid>https://europe.customercontactweekdigital.com/tools-technologies/interviews/view-from-the-boardroom-virgin-media-o2?utm_medium=RSS</guid>
                <pubDate>Wed, 24 Sep 2025 22:45:30 +0000</pubDate>
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                <title><![CDATA[How to Get Customers to Fall in Love with Your Brand]]></title>
                <link>https://europe.customercontactweekdigital.com/customer-experience/interviews/how-customers-fall-love-brand?utm_medium=RSS</link>
                <description><![CDATA[ Discover how you can get your customers to fall in love with your brand using eight insights from Monzo ]]></description>
                <author><![CDATA[ test@test.com (CCW Europe Digital) ]]></author>
                <guid>https://europe.customercontactweekdigital.com/customer-experience/interviews/how-customers-fall-love-brand?utm_medium=RSS</guid>
                <pubDate>Tue, 20 May 2025 11:40:54 +0000</pubDate>
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                <title><![CDATA[Inside IKEA’s Modern Retail Experience]]></title>
                <link>https://europe.customercontactweekdigital.com/customer-experience/interviews/inside-ikeas-modern-retail-experience?utm_medium=RSS</link>
                <description><![CDATA[ How IKEA’s evolving business model is mirroring the changing retail experience needs of customers in the digital age. ]]></description>
                <author><![CDATA[ test@test.com (CCW Europe Digital) ]]></author>
                <guid>https://europe.customercontactweekdigital.com/customer-experience/interviews/inside-ikeas-modern-retail-experience?utm_medium=RSS</guid>
                <pubDate>Tue, 20 May 2025 11:42:35 +0000</pubDate>
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                <title><![CDATA[View from the Boardroom: Insights from E.ON]]></title>
                <link>https://europe.customercontactweekdigital.com/performance-metrics/interviews/view-from-boardroom-insights-eon?utm_medium=RSS</link>
                <description><![CDATA[ Read how transformational leadership can inspire and empower positive change within an organisation with insights from E.ON. ]]></description>
                <author><![CDATA[ test@test.com (CCW Europe Digital) ]]></author>
                <guid>https://europe.customercontactweekdigital.com/performance-metrics/interviews/view-from-boardroom-insights-eon?utm_medium=RSS</guid>
                <pubDate>Wed, 24 Sep 2025 22:46:19 +0000</pubDate>
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                <title><![CDATA[View from the Boardroom: Insights from smart Europe]]></title>
                <link>https://europe.customercontactweekdigital.com/customer-experience/interviews/view-from-boardroom-insights-smart-europe?utm_medium=RSS</link>
                <description><![CDATA[ Brands must adapt to the experience economy – hear why, as we explore insights from smart Europe ]]></description>
                <author><![CDATA[ test@test.com (CCW Europe Digital) ]]></author>
                <guid>https://europe.customercontactweekdigital.com/customer-experience/interviews/view-from-boardroom-insights-smart-europe?utm_medium=RSS</guid>
                <pubDate>Wed, 24 Sep 2025 22:47:05 +0000</pubDate>
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                <title><![CDATA[View from the Boardroom: Insights from Penta Hotels]]></title>
                <link>https://europe.customercontactweekdigital.com/tools-technologies/interviews/view-from-boardroom-insights-penta-hotels?utm_medium=RSS</link>
                <description><![CDATA[ How to solve issues faster, scale operations, and improve CX with AI ]]></description>
                <author><![CDATA[ test@test.com (CCW Europe Digital) ]]></author>
                <guid>https://europe.customercontactweekdigital.com/tools-technologies/interviews/view-from-boardroom-insights-penta-hotels?utm_medium=RSS</guid>
                <pubDate>Wed, 24 Sep 2025 22:47:41 +0000</pubDate>
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