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        <title><![CDATA[ Customer Insights and Analytics - CCW Europe Digital RSS Feed]]></title>
        <link>https://europe.customercontactweekdigital.com/rss/categories/customer-insights-analytics</link>
        <description><![CDATA[ &lt;p&gt;To wholeheartedly connect with your customers, you need to understand them. Topics include journey mapping, voice of the customer, customer analytics, CRM, and more.&lt;/p&gt; ]]></description>
        <language>en</language>
        <pubDate>Sun, 05 Apr 2026 19:58:33 +0000</pubDate>
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                <title><![CDATA[How to Measure Customer Service Excellence]]></title>
                <link>https://europe.customercontactweekdigital.com/customer-insights-analytics/articles/how-to-measure-customer-service-excellence?utm_medium=RSS</link>
                <description><![CDATA[ In this article we break down why customer service excellence matters, and we explore the most effective methods to do it right. ]]></description>
                <author><![CDATA[ test@test.com (CCW Europe Digital) ]]></author>
                <guid>https://europe.customercontactweekdigital.com/customer-insights-analytics/articles/how-to-measure-customer-service-excellence?utm_medium=RSS</guid>
                <pubDate>Mon, 15 Sep 2025 11:03:12 +0000</pubDate>
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                <title><![CDATA[Customer journey analytics: A guide to analysing and improving customer journeys]]></title>
                <link>https://europe.customercontactweekdigital.com/customer-insights-analytics/articles/customer-journey-analytics-a-guide-to-analysing-and-improving-customer-journeys?utm_medium=RSS</link>
                <description><![CDATA[ Learn how to use customer journey analytics to improve customer journeys, increase retention, and drive growth. ]]></description>
                <author><![CDATA[ test@test.com (CCW Europe Digital) ]]></author>
                <guid>https://europe.customercontactweekdigital.com/customer-insights-analytics/articles/customer-journey-analytics-a-guide-to-analysing-and-improving-customer-journeys?utm_medium=RSS</guid>
                <pubDate>Fri, 30 May 2025 14:04:47 +0000</pubDate>
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                    <item>
                <title><![CDATA[Mapping the Customer Journey in Travel and Tourism]]></title>
                <link>https://europe.customercontactweekdigital.com/customer-insights-analytics/videos/mapping-the-customer-journey-in-travel-and-tourism?utm_medium=RSS</link>
                <description><![CDATA[ EasyJet holidays’ Senior Strategy Manager Louie Davis takes us on a tour of the various stages in the consumer journey in the travel space. ]]></description>
                <author><![CDATA[ test@test.com (CCW Europe Digital) ]]></author>
                <guid>https://europe.customercontactweekdigital.com/customer-insights-analytics/videos/mapping-the-customer-journey-in-travel-and-tourism?utm_medium=RSS</guid>
                <pubDate>Mon, 15 Sep 2025 11:03:57 +0000</pubDate>
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                    <item>
                <title><![CDATA[A Guide to Best-in-Class Customer Journey Orchestration]]></title>
                <link>https://europe.customercontactweekdigital.com/customer-insights-analytics/videos/a-guide-to-best-in-class-customer-journey-orchestration?utm_medium=RSS</link>
                <description><![CDATA[ Rik McCrossan of Orange Business and Patrick Bosworth of Genesys join us to discuss the core pillars of successful customer journey orchestration. ]]></description>
                <author><![CDATA[ test@test.com (CCW Europe Digital) ]]></author>
                <guid>https://europe.customercontactweekdigital.com/customer-insights-analytics/videos/a-guide-to-best-in-class-customer-journey-orchestration?utm_medium=RSS</guid>
                <pubDate>Mon, 02 Jun 2025 08:43:54 +0000</pubDate>
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                    <item>
                <title><![CDATA[How to Turn Your Mobile App into a Loyalty-Driving Asset]]></title>
                <link>https://europe.customercontactweekdigital.com/customer-insights-analytics/videos/how-to-turn-your-mobile-app-into-a-loyalty-driving-asset?utm_medium=RSS</link>
                <description><![CDATA[ B&Q’s Head of Customer Experience Bethan Lynch explores how mobile apps (when done right) can become a into a Loyalty-Driving Asset ]]></description>
                <author><![CDATA[ test@test.com (CCW Europe Digital) ]]></author>
                <guid>https://europe.customercontactweekdigital.com/customer-insights-analytics/videos/how-to-turn-your-mobile-app-into-a-loyalty-driving-asset?utm_medium=RSS</guid>
                <pubDate>Mon, 02 Jun 2025 08:46:53 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[The Importance of Data Compliance, Privacy, and Security]]></title>
                <link>https://europe.customercontactweekdigital.com/customer-insights-analytics/reports/retain-customer-trust-importance-data-compliance-privacy-security?utm_medium=RSS</link>
                <description><![CDATA[ Find out how to strike a balance between regulatory data compliance, building consumer trust, and creating opportunities for business growth using customer data ]]></description>
                <author><![CDATA[ test@test.com (CCW Europe Digital) ]]></author>
                <guid>https://europe.customercontactweekdigital.com/customer-insights-analytics/reports/retain-customer-trust-importance-data-compliance-privacy-security?utm_medium=RSS</guid>
                <pubDate>Fri, 30 May 2025 14:49:52 +0000</pubDate>
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                <title><![CDATA[Delivering CX with a Unified Approach]]></title>
                <link>https://europe.customercontactweekdigital.com/customer-insights-analytics/whitepapers/delivering-cx-unified-approach?utm_medium=RSS</link>
                <description><![CDATA[ How to attain true business value with a single data platform to Deliver CX with a Unified Approach. ]]></description>
                <author><![CDATA[ test@test.com (CCW Europe Digital) ]]></author>
                <guid>https://europe.customercontactweekdigital.com/customer-insights-analytics/whitepapers/delivering-cx-unified-approach?utm_medium=RSS</guid>
                <pubDate>Mon, 15 Sep 2025 11:04:38 +0000</pubDate>
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                    <item>
                <title><![CDATA[How to Collect, Unify, Analyse, and Activate Customer Data]]></title>
                <link>https://europe.customercontactweekdigital.com/customer-insights-analytics/whitepapers/how-collect-unify-analyse-activate-customer-data?utm_medium=RSS</link>
                <description><![CDATA[ Discover how to engage customers in a whole new way by leveraging customer data platforms to collect, unify, analyse, and activate customer data. ]]></description>
                <author><![CDATA[ test@test.com (CCW Europe Digital) ]]></author>
                <guid>https://europe.customercontactweekdigital.com/customer-insights-analytics/whitepapers/how-collect-unify-analyse-activate-customer-data?utm_medium=RSS</guid>
                <pubDate>Mon, 02 Jun 2025 09:31:39 +0000</pubDate>
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                <title><![CDATA[Accelerating Customer Service Transformation in Financial Services]]></title>
                <link>https://europe.customercontactweekdigital.com/customer-insights-analytics/reports/accelerating-customer-service-transformation-in-financial-services?utm_medium=RSS</link>
                <description><![CDATA[ Uncover service challenges, key investment priorities, and trends in the Financial Services sector. ]]></description>
                <author><![CDATA[ test@test.com (CCW Europe Digital) ]]></author>
                <guid>https://europe.customercontactweekdigital.com/customer-insights-analytics/reports/accelerating-customer-service-transformation-in-financial-services?utm_medium=RSS</guid>
                <pubDate>Fri, 20 Jun 2025 16:37:17 +0000</pubDate>
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                <title><![CDATA[The Connected Customer Experience: Global Survey &amp; Insights Report]]></title>
                <link>https://europe.customercontactweekdigital.com/customer-experience/whitepapers/the-connected-customer-experience-a-radical-rethink?utm_medium=RSS</link>
                <description><![CDATA[ Consumers are now looking for empathy in digital and human interactions, more than ever. This shift has created a surge in the importance of trust and loyalty with customers, and subsequently the radi... ]]></description>
                <author><![CDATA[ test@test.com (CCW Europe Digital) ]]></author>
                <guid>https://europe.customercontactweekdigital.com/customer-experience/whitepapers/the-connected-customer-experience-a-radical-rethink?utm_medium=RSS</guid>
                <pubDate>Mon, 15 Sep 2025 14:31:15 +0000</pubDate>
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                    <item>
                <title><![CDATA[7 Customer Service Mistakes To Avoid Making in 2021]]></title>
                <link>https://europe.customercontactweekdigital.com/customer-insights-analytics/whitepapers/7-customer-services-mistakes-to-avoid-making-in-2021?utm_medium=RSS</link>
                <description><![CDATA[ Business agendas are driving a key focus in this area for 2021. Insights from eGain cover the 7 Customer Service Mistakes To Avoid Making in 2021. ]]></description>
                <author><![CDATA[ test@test.com (CCW Europe Digital) ]]></author>
                <guid>https://europe.customercontactweekdigital.com/customer-insights-analytics/whitepapers/7-customer-services-mistakes-to-avoid-making-in-2021?utm_medium=RSS</guid>
                <pubDate>Mon, 02 Jun 2025 09:04:19 +0000</pubDate>
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                    <item>
                <title><![CDATA[The New Digital Customer Engagement for the New (Ab)Normal]]></title>
                <link>https://europe.customercontactweekdigital.com/customer-insights-analytics/whitepapers/the-new-digital-customer-engagement-for-the-new-abnormal?utm_medium=RSS</link>
                <description><![CDATA[ Insights from EGain exploring the importance of digital customer engagement, as the new (ab)normal requires businesses to do more with digital to succeed and grow in this environment. ]]></description>
                <author><![CDATA[ test@test.com (CCW Europe Digital) ]]></author>
                <guid>https://europe.customercontactweekdigital.com/customer-insights-analytics/whitepapers/the-new-digital-customer-engagement-for-the-new-abnormal?utm_medium=RSS</guid>
                <pubDate>Mon, 02 Jun 2025 09:31:39 +0000</pubDate>
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