6 - 7 March 2024 | Hilton London Syon Park
Empowering Customer Management Leaders to Define Their Next-Generation Service Strategy
As a customer management leader, mastering the intricacies of leadership and decision-making today presents an unprecedented challenge.
Striking a delicate balance among customer needs, staying ahead of trends and technology, adhering to regulations, aligning with board expectations, and considering employee dynamics feels like a tug of war. While the customer is undoubtedly the primary focus, the current landscape now demands a holistic approach to decision-making.
The risk between balancing human and digital touchpoints in customer support could make or break a customer’s journey. The balance between collecting customer data and actioning it effectively could become a revenue pit if not executed correctly. There is significant pressure to establish Generative AI to remain competitive whilst board priorities dictate that values, ethics & data security remain watertight. Plus, with regulation monitoring every move and customers’ expectations far exceeding regulatory allowances, how do leaders make clear decisions when the stakes are so high?
Striking a delicate balance among customer needs, staying ahead of trends and technology, adhering to regulations, aligning with board expectations, and considering employee dynamics feels like a tug of war. While the customer is undoubtedly the primary focus, the current landscape now demands a holistic approach to decision-making.
The risk between balancing human and digital touchpoints in customer support could make or break a customer’s journey. The balance between collecting customer data and actioning it effectively could become a revenue pit if not executed correctly. There is significant pressure to establish Generative AI to remain competitive whilst board priorities dictate that values, ethics & data security remain watertight. Plus, with regulation monitoring every move and customers’ expectations far exceeding regulatory allowances, how do leaders make clear decisions when the stakes are so high?
In March 2024, the CCW UK Exchange returns. We invite you to join us for a unique opportunity to network in a closed-door, invitation-only environment for two days. You will network with executives who have demystified these challenges and will engage in hands-on practical exercises, learn implementation strategies and hear inspiring stories from executives passionate about sharing their best practice.
We Welcome You to Partner with Us!
We Welcome You to Partner with Us!
What To Expect To
at CCW UK Exchange!
Engage with senior customer leaders from the UK in this bespoke setting talent to senior executives and the challenges their facing now and into 2024
This focussed setting allows leaders to discuss key challenges, strategies and opportunties and meet with the industry solutions available to them
Gain practical insights from keynote presentations, case studies and discussions from a range of industries to learn from each other on a one-to-one basis
Innovation never stops! CCW Europe prides itself the largest global customer contact event series as we bring you the latest innovative approaches and strategies
Unique to CCW Europe! Our bespoke, tailored and pre-scheduled 1-2-1 meetings enable valuable conversations between customer leaders and solution providers to tackle your direct challenges and foster key opportunities
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Contact Us
If you’re interested in speaking or have any other questions, contact us at
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QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: 44 (0) 207 368 9300
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk
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