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In Conversation With CCW Europe Digital |TUI
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Keeping pace with change: Going the extra mile to achieve customer loyalty & advocacy
Welcome to In Conversation with CCW Europe Digital, a video-based podcast series that brings together the leading minds in customer contact from across Europe, to cover a diverse range of topics impacting the customer management industry.
Whilst the dominance of Generative AI can’t be ignored, that’s just the tip of the iceberg when lined up next to the laundry list of opportunities and challenges customer management leaders must juggle.
Although early adopters are leading the charge and seeing quick results from Generative AI, there are risks to unpick before the rest of the market hops onto the new technology train given the pressing nature of their day to day challenges. From considerations around data handling for compliance to being present and consistent across every channel, going the extra mile for vulnerable customers, building loyalty and customer advocacy and improving internal employee experience, there is a delicate balance to be struck for customer management leaders.
This November, In Conversation with CCW Europe Digital returns to address these issues and share several in-depth conversations to allow you to step into the minds of leaders who have navigated the most pressing industry challenges. So, whether you're a CX, contact centre or digital service professional, be sure to tune in and join the conversation.
Whilst the dominance of Generative AI can’t be ignored, that’s just the tip of the iceberg when lined up next to the laundry list of opportunities and challenges customer management leaders must juggle.
Although early adopters are leading the charge and seeing quick results from Generative AI, there are risks to unpick before the rest of the market hops onto the new technology train given the pressing nature of their day to day challenges. From considerations around data handling for compliance to being present and consistent across every channel, going the extra mile for vulnerable customers, building loyalty and customer advocacy and improving internal employee experience, there is a delicate balance to be struck for customer management leaders.
This November, In Conversation with CCW Europe Digital returns to address these issues and share several in-depth conversations to allow you to step into the minds of leaders who have navigated the most pressing industry challenges. So, whether you're a CX, contact centre or digital service professional, be sure to tune in and join the conversation.
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