Roberto La Rosa

Corporate Global Call Center Manager Amplifon


Day Two - 26th May [CEST]

Wednesday, May 26th, 2021

4:10 PM Panel Discussion: The Customer Preference Conundrum - How to Continuously Predict & Innovate the Customer Journey

·        Combine traditional journey mapping with innovation tools to continuously re-imagine the potential for new experience

·        Analyse where your organisation is limited to a customer touchpoint mind-set rather than end-to-end experience mind-set

·        Measure the intangible emotional impacts on customer experience and satisfaction 

·        Shifting business culture to become a truly people-centric business 

Check out the incredible speaker line-up to see who will be joining Roberto.

Download The Latest Agenda