Clara Shih

CEO and GM of Service Cloud Salesforce

Clara Shih is CEO of Salesforce Service Cloud, the world’s #1 customer service, digital service, and field service solution that powers 360-degree customer experience conversations.

A digital pioneer, Clara has been named one of Fortune’s “40 under 40” and “Most Powerful Women Entrepreneurs,” Fast Company’s “Most Influential People in Technology,” and a “Young Global Leader” by the World Economic Forum. Clara is a member of the Starbucks board of directors and serves as Executive Chair of Hearsay Systems, a privately held digital software firm she founded in 2009.

She graduated #1 in computer science at Stanford University, where she also received an M.S. in computer science. She also holds an M.S. in internet studies from Oxford University, where she studied as a U.S. Marshall Scholar.

Day One - 25th May [CEST]

Tuesday, May 25th, 2021

3:45 PM Presentation: Transforming Customer Service and Digital Experiences in a Shifting World

It’s a new world and a new normal, and we’re not going back to the way things were. We’re all-digital. We’re working from anywhere and serving customers everywhere and to succeed, we have to embrace new ways of operating.


Join Clara Shih, CEO and GM of Service Cloud at Salesforce and a Salesforce customer for an insightful session in which she will share an unparalleled view of how the trajectory of customer service has — and hasn't — changed.


You will learn how modernising your contact centre, automating your digital service and scaling your Field Service operations will make every customer engagement more valuable and empower your service employees to quickly help, whether they are working from home, are in the field, or working in a hybrid mode.


We’ll show you how the latest Customer 360 innovations, including our reimagined Service Cloud, is accelerating digital transformation for customers. It’s a session you don’t want to miss.

Check out the incredible speaker line-up to see who will be joining Clara.

Download The Latest Agenda