A Practitioner’s Guide to Sustainable Customer Experience in the Contact Centre

At Vonage, we’ve given the subject of CX a lot of thought and we’ve developed this guide to help you with your CX initiatives in the contact centre. Designed for the practitioner, you’ll find out what’s critical to delivering a great experience and how you can deliver it by focusing on a few key elements. We’ve also included examples and videos highlighting how businesses have used the Vonage Contact Center to digitally transform and dramatically improve CX.

We also wanted to share with you a webinar from VONAGE recorded at our CX: Live Contact Centers event that took place earlier this year! 


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