Automation & self-serve: Developing an automation strategy that better serves your customers and teams
In a recent Intercom study it found that support leaders want to see more than half of customer support conversations to be resolved by automated chatbots. However, with support automation challenges of understaffing, employee training and technology, these can make it difficult for leaders to reach this goal.
In this fireside chat, Intercom will take a deep dive into these challenges and discuss how to develop an effective automation strategy that serves your customers and teams.
In this session you’ll learn:
>> Overcoming support automation challenges
>> How to develop a support automation strategy
>> Setting up self-serve for success