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EXCLUSIVE CASE STUDY: BPO Zevas Pivots Employees to Work Remotely with Five9

Zevas Case Study

Company Profile: Leading provider of outsourced (our site) and insource (client site) customer contact solutions for companies.

Industry: Business Process Outsourcer Website zevas.com

Challenges

• Slow on premises system

• Inability to scale

• Limited by hardware restrictions

Benefits

• Flexibility with a cloud based solution

• Global expansion with scalability

• Ability for agents to work from anywhere

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