Executive Access Day Two - 2nd June - Invite Only [CEST]

10:30 am - 10:35 am Opening remarks and welcome

10:35 am - 11:05 am Keynote presentation: Extraordinary customer attitudes in an extraordinary year

11:05 am - 12:05 pm Interactive discussion groups

You spoke, and we listened! We understand that key business priorities and challenges are evolving and unique to the individual leader and organisation. That’s why we’ll be giving you the power to decide which core themes you would most like to tackle in the Interactive Discussion Groups. Prior to the event, you’ll have the opportunity to confidentially share your top business challenges with our CCW content team. We’ll be tailoring these sessions for you to meet with like-minded peers, and uncover strategies for the most pressing industry topics.

12:05 pm - 12:15 pm Content break

12:15 pm - 1:00 pm Panel discussion: Create breakthrough value and accelerate innovation in customer care

1:00 pm - 1:00 pm End of executive day two