Introducing CCW Europe's Star Speaker: Lord Sebastian Coe CH, KBE

British Olympic Track Athlete, Politician and President of the World Governing Body for Athletics.

We're thrilled to welcome Lord Sebastian Coe CH, KBE to CCW Europe this May, leading the All Star's Panel and 'An Audience With' on our executive access day.

Check out our pre-event interview with Lord Coe here 
and learn more below.

Humanizing and Scaling Digital Customer Strategy 

For the customer contact world, it’s been a year of hyper-accelerated technology deployment, a new standard of business agility, monumental progress in care delivery, and a shift in the strategic value that contact centres bring to the organization.
We’re now faced with the need to build lasting operating models that reflect the new reality of customer priorities and future of work requirements. A hybrid operating model that blends impactful user-focused technology, with authentic and seamless agent interactions.
Organizations must lead with not only a customer-centric mind-set, but with a people-centered business. To not only modernize through digital, but to scale a fully intelligent ecosystem of automation and AI that optimizes performance, communication and experience for both customers and employees alike.

CCW Europe returns virtually this May to share new and innovative case studies in designing and executing a humanized digital customer strategy.

The European flagship of the LARGEST global customer contact event series




Expert Speakers


Hours of Networking


Hours of Learning

Expert Inspirational Speakers Joining Us This May!

Follow us on Linkedin 🌟🌟

Keep up to date with the latest insights, industry analysis, discussion videos and more all delivered to your feed!

Gain practical insights at CCW Europe May including


Drive new value through human-centered technology


Invest in workforce talent and employee engagement


Deliver a truly flawless omni-channel experience


Prioritize personalized service through data analytics

Closed-door discussions, expert presentations and practical insights

Join CCW Europe in May for two days of thought-leading and practical sessions delivered to our community.

What's new for CCW Europe May?

Learn from Industry Leaders
Join interactive discussion sessions to benchmark against your peers and the industry's most innovative brands on how they are developing digital experiences

Gain practical takeaways to implement
Gain practical insights to implement your own industry leading omni-channel, automation and data-driven transformation strategies

Meet with senior leaders for valuable insights
Exclusive “Executive Access Only Day” promising immersive learning and networking opportunities with the most senior leaders

Interact to elevate your CCW experience
Not just webinars! Interactive 1-2-1 meetings and discussion sessions to enable much-needed networking to meet potential partners!

Place your business front of mind at the 100% virtual European flagship of the largest global customer contact event series

Join this leading virtual event to meet with these senior professionals as they look to actively improve their Customer Management strategies and futureproof their approach in this challenging time.

Gain Access to Market-Leading Executive Insights - Request Your Invite!

Take a deep dive into the key challenges and opportunities tailored to senior executives, as part of the CCW Europe Executive Access Day on the 24th June.

This one-day exclusive senior level access forum will be exploring key themes surrounding Leadership, Training & Talent Management, as well as shining a spotlight on Digital CX Implementation.

Request your invitation below and one of our team will provide further details.

Become a FREE Member of CCW Europe Digital

Join our engaged community of customer contact and CX professionals as a free member. Gain exclusive access to insights reports, expert interviews, practical guides and more with 24/7 access to transform your strategy.