Subtonomy

Subtonomy is the leading telecom customer service assurance provider in the Nordics. We help telecom operators digitalize their customer service and improve the customer experience. Our software platform manages service quality assurance with the objectives to automate big parts of technical support. With our solution you can provide automated technical self-service for your subscribers, including 24/7 tech support in your brand app, website, smart assistant, chatbot or IVR. While also providing operator staff with better and intuitive tools such as text based recommendations, you will empower them to verify & troubleshoot complex technical issues in first call. This leads to fewer calls to Customer Service, calls will be shorter and first call resolution will increase. Customer Service costs will be reduced significantly and customer satisfaction will increase