Roojoom innovative Personal Customer Journey platform enables
brands (e.g. AT&T, Dish Networks..) to gain control over each customer’s
personal journey, by focusing on business goals and objectives while having
algorithms and machine learning auto-drive journeys. Shifting the focus from
how to run journeys, to what you want to achieve. Personal Journey Hub™
algorithms assigned to each customer, engage customers through time and across
service channels, also by creating a unique personal site for every customer
based on their data and where they are in their journey. Machine learning
selects the journey destinations to drive customers to, optimizing KPIs as well
as overarching business goals as customer loyalty and customer value.