EvaluAgent

For many, QA is broken with the majority of time being spent on low-value admin that limits the departments' value. EvaluAgent increases QA productivity by removing duplicate effort, providing real-time performance reports and engaging Agents & Team Leaders through the QA and PM journey.

As a result, EvaluAgent has helped Contact Centers across the globe increase QA productivity by 285%, improve CSAT scores by 6% and deliver significant operational savings through the reduction of avoidable repeat calls, average handle time, staff turnover and customer churn.