Klantcontact.nl is an independent and online-only business media platform, dedicated to the contact centre industry in the Netherlands and Belgium. Founded in 2013, Klantcontact.nl offers daily news and articles about contact centres and related topics such as organizational processes, customer experience, human resources and ICT/technology. Klantcontact.nl informs customer contact professionals on strategic and tactical topics and is freely accessible. Klantcontact.nl is supported by local and international knowledge partners such as suppliers, consultancy/research firms and professional branch organizations.